Submit ›
or
1.9 Based on 19 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Goodman - 1
  • Customers don't like
    • Buyer beware 3
    • Customer service 3
    • Do not stand by their products they sell 3
Advanced
search
loading...
More Less

we had a gpc14 ac installed in 2013 and after 36 bills every month goodman replaced the unit with a new one. now 3 months later this unit is frozen beware of goodman from my experience its a bad unit! we called goodman to repair the unit and they say we would be billed for more labor crazy never buying one again customer service is not good at all and the unit is broken after 3 months i wish i could return the unit but we paid big money for it... Read more

Was this review helpful? 0 0

Goodman unit installed Oct 2015 and have had nothing but problems. Unit runs sporatically all the time. The unit literally ran ALL DAY yesterday and the temp NEVER dropped the one degree that the thermostat was calling for! Electric bills more now than with our 12+ year Trane. Wish we had never been talked into this. Biggest mistake! We call the installer who just runs through a load of B.S. and nothing changes. He tells us he's never had... Read more

Was this review helpful? 0 0

Bought new home with Goodman AC in Roswell, Georgia in March, 2015. Evaporator coil failed late June, 2016. They told me I didn't register my unit, so the warranty would be cut in half... Five years instead of 10. Also, they don't cover labor, only the part... my out of pocket was about $800.00 The local install guy said the company wanted the part back for inspection before they would authorize a replacement, so the repair would take 5-7... Read more

Was this review helpful? 0 0

I bought a Goodman/Amana heat pump less than 3 years ago and just had to replace a faulty coil for $880.00 - labor only. I understand there is a class action lawsuit for customers because the coils were faulty. This unit was NOT bought on line but instead by local heat/air company. I was told by your company that the installer must have made a mistake when the unit was installed. I want to be reimbursed for the labor cost to repair your... Read more

Was this review helpful? 0 0

Bought a new ac unit. Had a company out it in and charged me over $700 to tell me it didn't work. The compressor was bad. Called the place I bought it from and they said it was under warranty. When I get the new part I have to pay another 7 to 1200.00 to have it installed again. This is bull&@&! I have been waiting for 3 weeks for the new part. I did not realize how bad good man was. I will let everyone I know to never never buy one of these.... Read more

Was this review helpful? 0 0

Purchased a new manufactured home in 2013, it came with a Goodman Package AC unit, a unit that was defective from the factory due to an identified “Defective Factory Solder Joint on Tubing to Suction Side Access Valve" which resulted in the unit releasing the entire refrigerant charge into the atmosphere. As a result, the unit failed during a heat wave. Local Licensed Contractor came out; pressure checked and verified the problem, re-soldered... Read more

Was this review helpful? 0 0

Had local hvac company install a brand new goodman heat pump in May 2009, thankfully I purchased the 10 yr parts and labor warranty. Every year basically twice a year my hvac tech who installed it has to come out for repairs. Thankfully thus far goodman has paid for all parts and labor, no questions asked. Best 100.00 I ever spent. The parts and labor so far have exceeded the cost of the unit and installation. As soon as warranty expires in 2019... Read more

Was this review helpful? 0 0

Purchased and had a goodman unit installed by a local hvac contractor. Paid the extra $100 for the 10 yr parts and labor warranty, thank gosh I paid the extra $100.00 because I would be broke by now. The unit was installed brand new in 2009 and so far the compressor has been replaced twice, overflow switch and multiple other issues. However; I haven't paid one dime for any of the repairs. In 2019 when the warranty expires I will be purchasing a... Read more

Was this review helpful? 0 0

I purchase Ac for a home that we bought 2 1/2 years ago. We had had nothing but problems from day 1. First year 2 big part replacement and 1 part replaced 2 times because the new part they replaced was no good!, now 2 1/2 years later the compressor is broke. I have been In contact with Goodman and it has been a week and there local rep. has not been out to resolve the problem. Please don't spend you money!!!!! When you call help line all they do... Read more

Was this review helpful? 0 0

Bought new house with this two goodman units. Inside coil failed in one, and second outdoor coil failed on the other, in addition to reverse valve. All right after the warranty expired and all within a period of 3 months from each other. Customer service was lousy and would not help. The supervisor seemed to have handled so many complaints that it took her 1 minute to review my invoices and decline my claim. I refused to spend anymore money... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Goodman Manufacturing.
Filing a new complaint about
×