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Bought a goodman package unit heat pump 18 months ago. This winter its broken down several time s. Installer made several calls but cant seem to fix it. Called goodman for some technical help and was told that they only talke techs if i was a professional repairer. My...
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#1169024
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Goodman Manufacturing - Awful Paperweight Product

Three years owned. Air out during heat of summer. Fixed costed $1,000 then four months later heat stopped during mid-winter. Estimate to repair $1,300. No Service Warranty from Goodmin. Buyer Beware as they sell junk.
1.0
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#1153279
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Goodman Manufacturing - Won’t honor their warranty

Installer failed to record 10-yr warranty with Goodman, and is now out of business. The model number recorded on the bill of sale was thought to be a combined serial number; evidently it is not. Case number assigned 1030453.
2.1
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website
#1152272
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I bought a Goodman Heatpump back in 2014, March.. I have sent you complaints before.. It has had leaks after leaks.. My installer i think had those fixed.. Now another problem has lifted its ugly head.. During the day, Hottest part.. It stops working until around 7...
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I didn't like
  • No way
#1110526
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I call Goodman Mfg. as i needed to know temp. range when not to use the heat pump as i live in northern Idaho, I got know where with them and also had a furnace go bad left calls sent emails and no return call. They are the poorest for any product Bruce Woods I call...
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1.4
Spirit Lake, Idaho
I didn't like
  • Customer service
#1102360
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Considered installing Goodman A/C condenser & cased coil. Was in business, now retired. Called tech. support for advise and was bluntly instructed Goodman will NOT talk to anyone if they're not "authorized Goodman installers/repairers". I will never consider or...
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Anonymous
gene Stewart

Same thing happened to me. Brand new unit out off the crate won't operate.

2.1
I liked
  • Price
I didn't like
  • Horrible customer service
#1066365
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I purchased 8 Goodman 2 Ton Electric Heat Pumps for rental property. Don't ever buy Goodman products! Developed low voltage wire short that kept blowing the 3 Amp fuse in the air handler. Several Hundred dollars later in labor costs we determined it was faulty wiring...
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1.4
#1024300
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I never thought I would be so disappointed in a company. Failure to meet the consumers needs and ignoring the fact that I was taken advantage by the repair service provider. Never contacted me to assist with my issue and to date I still am not able to afford a new...
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I didn't like
  • Dissappointing products are poor in quality
#1006338
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November 2016, we purchased a furnace. Said furnace arrived the first week of December. We performed the install the second week of December. February 3, 2017 - ICM went bad. I know there will be some *** who will try to make me look foolish for installing this myself....
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Anonymous
Anonymous

C'mon, you really thought anything would be covered if you installed it yourself. Besides, according to you installation costs are overinflated, so what does it matter if you...

2.3
I liked
  • Cheap
I didn't like
  • Cheap junk
#1003547
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my furnace and ac where installed 23 years ago. since then I have only had minor problems that I expected. I replaced about 5 ignitors in which I broke one, 3 exhaust blower motors. my ac has never given me problems knock on wood. I have to replace my furnace because...
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5.0
#936254
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