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I just purchased a brand-new 4 ton Goodman Upon installation vacuum system down when we are already releas the charging system there was no charge filled it with nitrogen and found a leak where the high side goes into evaporator coil it looks like they just drill a hole and do a real cheesy solder job in the pipe going into it the manifoldit looks like from shipping in the vibration that the solder joint broke I called Alpine air where I purchased it from and they told me that they would reimbursed me up to $650 I sent them a bill for $550 eight weeks later still have not heard back from goodman I guess Will find other brands to install this is the seventh Goodman unit I've installed only thing that worries me they don't stand behind their warranty and I don't want to deal with it with my customers I guess I'll be using train our York also the guy from Alpine air told me they get one of these a month that is really frustrating

Product or Service Mentioned: Goodman Manufacturing Air Conditioner.

Reason of review: Warranty issue.

Company wrote 0 private or public responses to the review from Oct 30, 2014.
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Lititz, Pennsylvania, United States #934032

I guess Alpine Air didn't tell you that when you buy a Goodman unit from them. It voids Goodman's factory warranty.

And the only warranty you have is what Alpine provides. That is why you are not hearing anything back from Goodman. Please read the warranty paper from Goodman.

It states that the warranty is void if bought over the internet or phone. Alpine should have informed you of this.

to Feel your pain Los Angeles, California, United States #963041

Ok just a update josh at alpine air got it handled They sent me a check for reimbursement for the repairs it was about 5 months but that's ok I really like Alpine air their real friendly and there very helpful I'm glad we resolve this issue and plan on buying many more units from them in the future thanks josh at alpine air

Los Angeles, California, United States #907659

Still have not recived any reimbursement for the repairs this is now going on a few months looks like when you buy goodman you buy it as is with no warranty I talk to Alpine air and they said it could take up to six months for reimbursement this is a joke

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